Privacy & Cookies

Version 1.0 – 16/02/2022

Cookie policy

What’s a Cookie

We use cookies on this website. A cookie is a simple, small file that is sent with pages of this website [and/or Flash applications] and stored by your browser on your computer’s hard drive. The information stored in it can be retrieved at a subsequent visit. Cookies can always be deleted via the settings of your browser.

The website uses the following cookies:

Permanent cookies

Permanent cookies enable us to recognise you when you visit our website again. This means that the website can be specially set to your preferences. If you have given your permission for cookies to be placed, we can remember this by means of a cookie. This way you do not have to repeat your preferences each time you visit our website, which saves you time and makes it easier for you to use our website. Permanent cookies can always be deleted via the settings of your browser.

Session cookies

Using a session cookie, we can see which parts of the website you have viewed with this visit. This allows us to adapt our service as much as possible to the surfing behaviour of our visitors. These cookies are automatically deleted as soon as you close your web browser.

Tracking cookies

With your permission, we place a cookie on your equipment, which can be retrieved as soon as you visit our website. The profile built on the basis of your surfing behaviour only serves to match the content to your profile so that it is as relevant to you as possible.

Tracking cookies from our advertisers

With your permission, our advertisers place “tracking cookies” on your equipment. They use these cookies to track which pages you visit in order to build a profile of your online surfing behaviour. Sherpass therefore has no control over and/or knowledge of the content and operation of these cookies. Advertisers can, for example, add cookies to their advertisements on the website in order to gain insight into your areas of interest, in order to only show you advertisements of interest.

Google Analytics

Through our website, a cookie is placed by the American company Google as part of the Analytics service. This service is used by us to get reports about how our visitors use the website. Google can provide this information to third parties when they are legally obliged to do so or when third parties process this information for Google. We have no influence on this. Google has received permission from us to use the analytics information for other Google services. The information that Google collects is made anonymous as much as possible. The information is stored by Google on servers located in the European Union and/or the United States. Google is affiliated with the U.S. Department of Commerce’s U.S. Privacy-Schield program, which requires them to provide an appropriate level of data protection.

Social media

The website includes several buttons to promote or share web pages on various social networks such as Facebook, Twitter, Instagram, LinkedIn and others. These buttons work by means of a code. This code can ensure that cookies are placed. It is therefore advisable to read the privacy statement of the social networks about what they do with your personal data that they acquire via cookies. These conditions change regularly.

The information collected is made anonymous as much as possible. The information is stored on servers located in the European Union and/or the United States. Facebook, Twitter, Instagram and LinkedIn are affiliated with the US Privacy Shield program of the US Department of Commerce, which means that they must provide an appropriate level of data protection.

Managing and deleting cookies

Your permission

On your first visit to our website, we ask you to accept our different types of cookies. If you wish to continue visiting the website without changing the cookie settings and click on the “continue” link, the installation of cookies will be accepted.

Manage cookies

You can also refuse or block cookies by changing the configuration parameters of your navigation device. To do so, please refer to the manual of your browser under the “Help” section and search for “Manage cookies”. By deleting existing cookies from our website, you will be asked to agree to our cookie policy again on your next visit.

However, some parts of our websites may then not work, or not work optimally, and/or access to them may not be possible, which is of course not the intention.
You can also delete the cookies already installed from your computer or mobile device at any time. Incidentally, after disabling and/or deleting cookies, you will continue to see advertisements, but these are not tailored to your previous use of the Sherpass website.

More information about cookies can also be found at:

Customize your browserView the pages below to learn how to modify your browser to accept or delete cookies:

For further questions regarding the protection of your personal data, please click on the following link for our privacy policy


Our website contains hyperlinks to third party websites for information purposes only. Sherpass does not guarantee the availability of these websites nor is Sherpass responsible for their content or quality. Nor does it mean that there is any cooperation between Sherpass and the administrators of those sites. It is permitted to link to our website subject to the prior consent of Sherpass, but Sherpass reserves the right to revoke this consent at any time.

Intellectual property

The website is an original creation whose content is protected by copyright or other intellectual property rights. Content means the illustrations, sounds, texts, photographs, videos, images, animations, data, posters, logos, brands and other elements used on this website. Therefore it cannot be understood that the use of or access to the website and/or its services gives the user any right to the content of this site. By visiting this site, the visitor agrees that only private and personal use is granted. Any other use is strictly prohibited, unless prior written permission has been granted by the owner of the copyright. Any infringement of this prohibition may result in civil or criminal legal actions that apply in domains such as counterfeiting and/or causing damage to registered trademarks and/or copyrights and/or other provisions in force in the domain of intellectual property rights. Copying, adapting, modifying, distributing all or part of the website, commercialising, in any form or by any means – electronic, mechanical or other – are strictly prohibited, unless prior written permission has been granted by the copyright owner. For all information and requests for electronic reproduction, please contact the person responsible for the site. We ask you to clearly specify the context, the desired duration of the reproduction, the nature of the site and the way in which you propose the site. Please also provide your name, the name of your organisation or company, as well as your contact details including your e-mail address. Any unauthorised use of all or part of the website may give rise to prosecution in accordance with current legislation in force.

Website usage

Sherpass makes every effort to keep this website operational and up to date at all times. however, Sherpass does not accept any liability for (temporary) unavailability of the website or for the accuracy of the information on this website.

For all information you share via the website our privacy policy applies, for more information please see below for our privacy policy.

Privacy policy

General data

This privacy policy sets out the measures taken to protect your privacy. The protection of the personal data of our customers, visitors and users is very important to us and is of paramount importance to us. Therefore, based on this privacy policy, we would like to inform you as well as possible, inform you which data is collected and/or stored during your visit to our website and when filling in the contact form, state the reasons why we do this and what rights and control options you have. The company considers it important to explain the terms used by the legislator well and in understandable language, that is why various terms are explained in this privacy policy.

Processing manager

What/who is the controller?
The person responsible for processing is the person who is responsible for the collection of personal data when visiting the website, when filling in a contact form on this website. For this website and the processing operations to which this privacy policy applies, this is Sherpass.
It is extremely important that we, as the person responsible for processing, are always available for any questions and remarks concerning the privacy policy or for the exercise of your rights within the framework of this privacy policy and the personal data involved. You can reach us via:

Heizel Business Park – building II
Romeinsesteenweg 564-4
1853 Strombeek-Bever

Contact us by mail

Agreement and adjustment

By using our website, the applications and filling out the contact form, you are asked to agree to the provisions and measures in this privacy policy. The company reserves the right to change its privacy policy at any time, provided that it notifies the users via the website or e-mail. After publication, the changes will automatically take effect.

Applicable law

The processing of personal data within the company is subject to European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, in force since 25/5/2018, hereinafter the ‘GDPR Regulation’.

Collection of personal data

Definition of personal data

The term personal data should be understood to mean any data or information (e.g. name, telephone number, e-mail address, date of birth, …) relating to a directly identifiable person. Because of the broad formulation, a lot of data can be considered as personal data.

How this personal information is collected

Through the use of our website and of services or contacts covered by this privacy policy, various personal data are collected in various ways:

  1. The personal data will be provided by you (e.g. the contact form, … ) .
  2. The personal data that we collect about you in the performance of our services (e.g.
    formulation of an order, conclusion of an agreement, …).

The different ways of collecting personal data are of course subject to their own specific terms and conditions in the privacy legislation. That is why it is important to clarify the differences between the aforementioned ways of collection.

The data will be provided by the person concerned

Personal identification data such as name, address, email, telephone number are necessary for the use of our online services (the use of the contact form) and must be provided to us by yourself. Depending on the service you wish to use, the following categories of personal data may be requested:

  1. Personal identification data (surname, first name, address, e-mail, telephone numbers, etc.);
  2. Personal details (age, sex, …);

The information provided by you is deemed to be correct and complete. If you provide incorrect data, we reserve the right to deny you, as a user, access to our services.

When communicating your personal data, you will be asked to explicitly read, understand and accept our privacy terms and conditions by means of a checkbox.

Automatic collection of personal data

By means of cookies and tracking technologies, various personal and other data are collected in an automated manner, simply by visiting our website:

  1. Electronic identification data (IP addresses, connection moments, … );
  2. Electronic localization data (approach of location, environment, …);
  3. Surfing behaviour (which pages are viewed for how long a web page is viewed, clicks, hits,
  4. Through which channel our website is visited (search terms, through which webpage our website is visited);
  5. Which device is used (PC, smartphone, tablet, …);
  6. Which system software is used (Windows, Android, Apple, …);
  7. Which browser is used (IE, Mozilla, Chrome, …) ;

These data are completely anonymised and therefore cannot be linked to personal identification data, which makes it impossible for the controller to identify the data subject. If necessary, your explicit consent for the use of cookies and tracking technology will of course be requested on the basis of the Telecommunications Act. This is done on the basis of our cookie policy as displayed on our website.

No processing of sensitive personal data

As required by law, we do not process sensitive data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, sexual preferences, health or trade union membership.

Purposes of processing


By the processing of personal data collected by us, we mean any processing related to the collection, recording, organisation, storage, updating, modification, retrieval, consultation, use, dissemination, making available, bringing together, combining, archiving, erasure and destruction of personal data.


The processing of the personal data referred to above is necessary for the achievement of the purposes specified by us:

  1. Commercial follow-up: to contact you with your consent for our commercial purposes and to inform you about our offer based on your preferences.
  2. Market Research: Use your data and consumer profile on an anonymous basis to research the market situation for and of our products and services. In this way, we constantly innovate existing services and launch new mediation, marketing and advertising services on the market.
  3. Informing the customer: Your details as requested when using our services are important for the execution of the order. This gives the company an overview of prospects, among other things. This is part of the execution of the service for which you call on us.
  4. Preparation of statistical data. Display the collected data in various overviews, tables and graphs per property, region and/or client to assess and further improve the mediation, marketing and advertising services.

Quality and balancing of interests

As the person responsible for processing, we ensure the quality and legality of the personal data we collect and process. In doing so, we take all necessary measures to delete or correct data that is inaccurate or incomplete.

When collecting and processing the available personal data, we reserve the right to collect and process only those data which are necessary to achieve our processing purposes. We do not collect or process excessive data or data that may “ever” be applicable.

Data retention period

The personal data will be kept for the full duration necessary to achieve our processing purposes. A longer storage period or further processing than necessary for the purposes to be achieved will not be done.

The personal data will be stored for a period of 7 years after the last consent for data processing or after the end of the contractual cooperation for subsequent deletion or at least anonymization, which makes identification of the users no longer possible. If the data subject unsubscribes for direct marketing, the personal data will be deleted or made anonymous unless this is further necessary for the execution of a specific order.

Transfer of personal data

The company passes on personal data to third parties working in the name of and on behalf of Sherpass or its affiliated companies when:

  1. The transmission is necessary for the achievement of our purposes, including and as mentioned above (transmission of anonymised data for statistical research, PhD in the context of our mission as well as for the use and management of our portfolio).
  2. Offering other interesting products and services may interest you from Sherpass as well as from companies affiliated with Sherpass.
  3. There is a legal obligation to pass on your data or at the request of judicial authorities or police services. Please note, however, that there is no transfer to countries outside the EU and the USA.

Rights of the person concerned

Right to information

According to the legal provisions, the company, as data controller, must clearly inform you about the collection and processing of personal data.

This privacy policy therefore counts as a personal notice.

Right of access

You have the right to obtain information from the company, as controller, as to whether or not your personal data is being processed. If your personal data have been processed, you can obtain access to your data in our files with additional information about the processing purposes, the categories of personal data, possible recipients of your personal data, the retention period, complaints procedure,

You can also request a copy of your personal data, without associated administrative costs. Please note that if you request several copies, the company will charge a reasonable fee for this. You can consult the procedure for exercising this right under “Procedure exercising rights”.

Right to obtain personal data

You have the right to request your personal data held by the company/processing manager in a structured, common and machine-readable form.
This can be requested for personal use as well as to pass it on to a data controller other than the company.

If it is technically possible for us, you can also request the electronic transmission of your personal data to another company.

You can consult the procedure for exercising this right under “Procedure exercising rights”.

Procedure for the exercise of rights

If you wish to exercise the aforementioned rights, you must send the request, substantiated or otherwise, together with proof of identity, in particular a copy of the front of your identity card, by post or e-mail to

Heizel Business Park – building II
Romeinsesteenweg 564-4
1853 Strombeek-Bever

Contact us by mail

Declaration and competent authority in case of infringements

If you consider that the aforementioned rights are not respected by us and wish to lodge a complaint, you may contact the Data Protection Authority (for Belgium, B-1000, Brussels, Drukpersstraat 35, which is competent for privacy and data protection with regard to the processing of your personal data.